IBN Privacy Policy

Who we are:

IBN Immigration Solutions is an award-winning immigration company providing specialist immigration services for South Africa, various other African countries and some international markets.

Here at IBN, we take your privacy very seriously and will only use your personal information for immigration purposes. However, there may be times where we would like to contact you with details of other services and offers that may be of interest. If you consent to us contacting you for this purpose, IBN will communicate these offers via phone or through email.

Information we collect:

IBN collects information through various methods, including information actively provided by its lead providers, its customers and information arising from customer surveys and general feedback. The types of information collected are, contact information, identification information, financial, medical, police clearances and on occasion educational information.

Only information that is necessary will be stored. Any other incidental information will be redacted. You may request deletion of said incidental information at any time.

Information will be retained for no more than 5 years, which is necessary to fulfil reporting obligations as well as to further only necessary immigration services on your behalf. Thereafter, all personal information will be deleted.

How do we use your information?

We use the information that we collect, to operate, maintain, enhance and provide all features of the service to provide immigration services. We also use the information to respond to comments and questions and to provide support to users of the service. We process your data solely in accordance with directions that you provide to IBN.

How do we protect your information?

IBN protects information via password protection mechanisms, email zip folders, our CMS system and through encryption. In the event of a breach, you will be notified within 72 hours. IBN has data protection safeguards in place in the event of a breach. Our security protocol is of utmost importance in the protection of your personal information.

How do we share information?

IBN does not share personal information with any third parties except as disclosed in this policy. IBN may provide personal information to subcontractors & professional advisors which shall be bound by privacy obligations to assist IBN’s uses disclosed herein.

How do we process your personal data?

IBN complies with its obligations under the GDPR policy, by keeping personal data up to date; by storing and destroying it securely; by not collecting or returning excessive amounts of data; by protecting personal data from loss; misuse, unauthorized access and disclosure and ensuring that appropriate technical measures are in place to protect personal data.

What is our Legal basis for having your personal information?

Processing personal information is necessary for the performance of a contract between you and IBN.

At any time, you have the right to lodge a complaint with IBN’s Supervising Authority.


By consenting to this privacy notice you are giving IBN permission to process your personal information data specifically for the person identified. Consent is required by IBN to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw your consent at any time by contacting your consultant, instructing him/her of your withdrawal and any further instructions forthwith.

We thank you for laying your trust in us and look forward to a successful business relationship.

IBN Cookie Policy

The IBN Immigration Solutions (“our”) website uses cookies and similar technologies in order to understand how you use and save your references in order to allow you to better navigate our Site and provide you with the best site experience. This Cookie Policy is part of our Privacy Statement. Please read this Cookie Policy carefully and ensure that you understand it. By continuing to use our Site, it is deemed that you accept our Cookie Policy. If you do not agree with our Cookie Policy, please stop using our Site immediately.


Cookies are pieces of code that are stored in your web browser. These text files are placed on your computer, smartphone, or other device when you visit a website and allows us, or a third-party partner to recognise you and make operations more efficient when you revisit our site, by allowing us to prioritise your interests.


We use cookies to obtain information about your visits and the devices you use to access our website. This allows us to tailor the content on our website to fit your specific needs and help us improve your experience. Where available this includes IP address and pseudonymous identifiers, operating system, and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns

We use the following types of cookies:

Cookie Type and Purpose

  • Necessary Cookies – Essential to the operation of our Site and its functions
  • Analytics Cookies – Enable us to gather information that will help us to improve our Site and your experience of it (for example: what features you use, how easily you are able to navigate the site).
  • Functionality Cookies – Enable us to record your use of the Site, such as the choices you have made and remember your preferences to tailor the Site.
  • Performance Cookies – Performance cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our Site for indexing performance.
  • Advertising Cookies – Advertising cookies are used to retain relevant topics that interest you.
  • Other Cookies – Other cookies are cookies that are not yet categorised, for example the “Cookie Consent” bar, that records your cookie preferences/consent.


As our website may link to third party websites that we do not control, we suggest that you check the policies of those websites for information about the cookies they may be using. IBN Immigration Solutions cannot accept any responsibility for any loss obtained through these third-party websites.


Cookies by themselves cannot be used to discover your identity and don’t damage your computer. Internet browsers normally accept cookies by default. You can change these settings if you wish. Your browser can be set to notify you when you receive a cookie, enabling you to decide if you want to accept it or not. If you choose not to accept cookies from the IBN Immigration Solutions website, it may limit the website functionalities or performance.

For more information on how to modify your browser settings to block or filter cookies, see https://www.aboutcookies.org. These are external links, and we are not responsible for its content.


We may alter this Cookie Policy from time to time. Any such changes will become binding on you on your first use of our Site after the changes have been made. Please check this website periodically to inform yourself of any changes.

In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the latest version of the Cookie Policy prevails.


If you would like to know more about how we use cookies, please feel free to contact us at:

South Africa: +27 21 422 2620
Email: info@ibn.co.za

Signed and agreed:
Andreas Krensel
Managing Director IBN