IBN Immigration Solutions is an award-winning immigration agency providing specialist immigration services for people worldwide. Our people are the key to our success.
We don’t only offer advice, we offer peace of mind
Who We Are
We contribute to the growth of Africa and its individuals by empowering people to move in a global world. We aim to enable international talent to work and live in Africa while also helping African talent gain invaluable international experience.
People are the essence of our brand’s success
We have a dedicated team of over 30 staff members from various industries and cultures who can communicate in various languages. IBN Immigration gets the best people because we follow a clear recruitment process and encourage our staff to continue with ongoing training and participate in empowerment initiatives. Our constant drive for improvement has transformed our company and our customers’ experience. Our clientele ranges from large multinationals to private individuals. As a result, our team of immigration consultants is trained to communicate as efficiently as possible by limiting emails in preference to phone calls.
We follow a clear recruitment process and focus on placing our direct supports according to their strengths. These measures in combination with our on-going in-house training programs and empowerment initiatives have resulted in a very low staff turnover.
In addition to our people our constant strive for improvement has transformed our company and the experience we offer to our customers. Our clientele ranges from large multinationals to private individuals. For us the customer is the focus point, not to follow only a process. Therefore, our immigration team is trained to communicate as efficiently as possible, avoiding too many emails, using rather calls.
With a South African presence in the industry of two decades, 5 offices (Cape Town, Johannesburg, Windhoek, Nairobi and Mozambique) and a team of over 30 caring and dedicated staff merging from various industry backgrounds, of diverse cultures and communicating in a variety of languages, we, at IBN Immigration Solutions, aim to break down frontiers for our clients.
Great, Thank you very much, You are awesome! It is really a pleasure to work with you guys. Nice that the service was not just super friendly, but also very efficient and successful.Christian, Journalist
How We Help
IBN Immigration Solutions facilitates the whole immigration process. We identify the best immigration solution for each case and oversee document collection and completion. Our in-house quality checkers give application packs their seal of approval so our visa and permit consultants can prepare the applications, ensure their compliance with local immigration requirements, and assist with submissions. Our visa and permit services don’t end there. We follow up with the relevant authorities until the visas and permit are issued (Short- to Long-Term Residence); we remind you when your visa is due to expire, and we will manage possible extensions and departure processes. Our role is to identify the most appropriate immigration solutions and execute these efficiently – leaving you with complete peace of mind.
Our role is to identify the most appropriate immigration solutions and execute these efficiently – leaving you with complete peace of mind.
The fact that we focus only on immigration enables us to serve multinationals and private individuals alike. One of the keys to our success with multinationals is spending time with the business to understand its needs. We use this information to provide individual immigration solutions and clear, practical, and knowledgeable advice. We strive to form a partnership with our corporate clients, which is aptly demonstrated by our fee structure. We also provide free advice to a certain extent. We know that immigrating and relocating can be a very stressful and important milestone for people and their families. Therefore, our highly qualified and experienced consultants do their utmost to deliver personal service, allowing you to focus on your business.
What We Do
Our wide range of services encompasses facilitating entry visas, all types of temporary and permanent residence permits, visas for the accompanying family, as well as the procurement of documents and the facilitation of translations by sworn translators. IBN Immigration belongs to prestigious professional immigration networks. We are bound by their professional Codes of Conduct and Ethics.
What Our Clients Say
The constant feedback we receive from our clients is that we distinguish ourselves by providing clear expert advice, good availability and very fast response times from our truly caring consultants. However, we do not take our clients’ loyalty for granted and constantly monitor our level of service with client surveys to ensure on-going satisfaction and improvement.
Fast response times, good availability and real caring people who provide advice and act pro-activelyThe results from our ongoing client surveys
NPS Score, Locations and Staff
Where We Assist
“Via our international network of professional partners our reach has no frontiers and your business sees no boundaries.”
For over 20 years, IBN has become a trusted leading and award winning immigration service provider in South Africa.
IBN Immigration advises potential customers during consultations to find the best immigration solution to each specific case, takes charge of the collection of required documents, prepares the necessary applications, assists with the submissions and follows-up on the progress with the relevant authorities until the visas are issued.
IBN’s flexible and tailor-made approach means that we are able to service large corporations as well as private individuals and their families. We know that immigrating and relocating can be very stressful for the individual and his/her family and we do our utmost best to deliver a personal and warm service, allowing you to focus on your business.
As every corporate customer has a specific internal process, we do our best to dedicate one staff member as key account manager to a specific client. We have successfully built long term relationships with highly satisfied multi-national corporations, testifying of our high standards of personal service. By belonging to prestigious immigration networks, IBN Immigration is bound by their professional Codes of Conduct and Ethics; their acceptance of IBN as one of their peers is a vouch of confidence. Being a member of highly reputable professional Associations gives IBN access to very valuable platforms for the acquisition of expert knowledge and the opportunity to network amongst the very best in the industry. Whichever way you decide to go, you will benefit from our access to our in-country partner and our proximity and personalized service.
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